Customer Centre

In order to deal with your enquiry more quickly, we have moved to an online customer services system and no longer offer telephone customer support. This will allow us to provide a much better service and faster response times using our highly trained staff.

What can we help you with?

  1. An order I have already placed
  2. An order I am trying to place
  3. Other enquiry

Delivery times

If you haven't paid for a 'before noon' or 'before 10am' service your order could be delivered up until 9pm.

When an order is out for delivery we cant change the delivery address, we also cant accept any requests for a certain time when the gift should be delivered.


Edit recipient details

×

Edit Message


×

You can no longer change any part of this order as it has gone into production or been allocated to a florist.
×

Order tracking

TRACK YOUR ORDER HERE

Suggested Delivery Date/Time

×

100% safe secure shopping.

All personal information that you submit is encrypted and secure.

Thawte
Accepted Payment Methods
Accepted Payment Methods
Your privacy is guaranteed.

We will never give, lease or sell your personal information. Period!

©2013 - 2015 Serenata Flowers

Contact us

Please upload an image of the product you have an issue with. Without this we wont be able to resend the item or refund you.

Please select the image from your computer

Please let us know your prefered option to deal with your issue


×

Please enter valid email and password .

×

Password reminder Email Sent successfully.

×

Order Confirmation email Sent successfully.

×

PDF Invoice Sent to your email adrress successfully.

×

Password reminder Email Sent successfully.

×

Change Delivery Date/Time

×

Edit Your Basket

Image Name Qty Total Delete
SAVE CHANGES


×

Refund

You have selected to edit your basket and a refund of £0.00 will be issued. We will refund this on the card that was used on the payment page. Do you want to proceed?
YES   NO
×
OK
×

Additional Payment

You have now updated your basket. There is an additional cost of £0.00. We will charge this on the card that was used on the payment page. Do you want to proceed?
YES   NO